OUR POLICIES

PRESENTING ORIGINAL DRIVER'S LICENSE POLICIES

Students must ensure that their original Drivers License (regardless of class) is carried with them at all times during each lesson that they participate in. Failure to present an original Drivers License will result in the cancellation of the lesson, and the lesson will not be rescheduled. Students will be responsible for covering the cost of the lesson(s).

PAYMENTS

All payments must be made at the time of booking and are subject to applicable taxes. Payments accepted are Debit, E-Transfer, or Credit Card online via the school website.
Prices are subject to change.

REFUND POLICY (PACKAGE LESSON STUDENTS ONLY)

Package lesson students that cancel at any time following the first lesson will be charged the individual lesson price for each lesson that they have participated in. In addition, a $42.00 processing fee will be applied, and the remaining balance will be refunded.

LATE CANCELLATIONS

A minimum of 48 hours' notice is required for any lesson cancellations:
➢ Any cancellation notice received less than 48 hours from the date and time of the scheduled lesson is subject to a payment fee of $40.00.
➢ Any cancellation notice received less than 24 hours from the date and time of the scheduled lesson is subject to a payment for the full amount of the applicable lesson.
➢ Students that do not arrive for their scheduled appointment will be responsible for the full amount of the lesson.

CODE OF CONDUCT

We ask that you treat our team with respect! The School will not tolerate abusive, aggressive, or threatening behavior toward our team members. In addition, anyone under the influence of drugs or alcohol will be refused service. Should any of these circumstances arise the School reserves the right to cancel the Student lesson with no refund. Please help us to make your learning experience a positive one.

ROAD TEST BOOKING SERVICE

To book the road test, access ICBC.com website. Alternatively, you may request the school to provide the booking, on your behalf, at a fee of $50.00 per each booking, or $50.00 per each change.

Students understand that if they fail to attend a road test appointment that has been booked on their behalf without providing either at least 48 hours' notice of cancellation or a reason that is not satisfactory to ICBC, they will be charged a fee by ICBC for each missed road test appointment. This fee is in addition to the usual road test fees.

LESSON DURATION

The duration of each lesson is a minimum of one hour in length. The lesson consists of fifty minutes of practice that is immediately followed by ten minutes of trainer review and administration.

Package Expiry policy

All packages must be completed and used up within 12 months following the date of the Student's first lesson. After this time, the package will expire and the outstanding lesson(s) will become null and void.

Additional Passengers

There will be a $45.00 per lesson surcharge for any additional passengers that ride along.